JetAssistance offers independent flight, airport, airline and travel-assistance information. These terms describe the appropriate use of our services, their limitations and how to contact us about inaccuracies or concerns.

1. Scope and operator

These terms govern your use of jetassistance.com, operated by JetAssistance Team. By visiting the website, you agree to use the information responsibly. If you do not accept these terms, discontinue using the service.

2. What our services provide

We offer airport guides, airline baggage summaries, public aircraft position displays, travel distance tools and introductory information about flight delays, cancellations, refunds and passenger rights. The tools help visitors research a trip; they do not book seats, issue tickets, file legal claims or directly process airport parking reservations.

3. Aircraft tracking is not operational flight status

Aircraft positions may be delayed, incomplete or unavailable because of coverage limits, onboard equipment, data-provider interruptions or reporting gaps. The position of an aircraft does not establish the current departure gate, official delay status, cancellation decision or confirmed arrival time. Do not rely on JetAssistance for aviation safety, emergency decisions, navigation or air-traffic operations. Use official airline and airport channels for time-critical travel decisions.

4. Passenger rights and luggage guides

Flight compensation, airline refunds and baggage entitlements depend on the route, booking terms, operating carrier, jurisdiction, specific incident and current law. Our calculation tools give preliminary guidance only. They are not legal advice, an eligibility guarantee or a promise of compensation. For final limits and claims, check your ticket, the operating airline and the appropriate authority.

5. Data accuracy and updates

We attempt to verify airport identity, location and public resources before publication, and we update some datasets automatically. Timetables, terminal assignments, transport fares, luggage policies and local regulations can change without notice. Information may temporarily be incomplete or outdated. Report suspected errors through the contact page; include a trustworthy official source if available.

6. Third-party websites, advertisements and links

Links may lead to airlines, airport operators, transport providers, map services or advertisers. Their prices, availability, services, privacy notices and terms are independent of ours. Advertising does not mean that we endorse a third-party service or guarantee its quality. You must review any external offer before relying on it or making a payment.

7. Acceptable use

Do not attempt to breach the site's access controls, overload the service with automated requests, redistribute parts of the website in ways that violate the rights of licensors, or use aviation information to endanger people or infrastructure. You may link to public pages and quote short excerpts with appropriate attribution, subject to applicable law.

8. Intellectual property and attribution

Our written material, design and original tools are protected where applicable. Trademarks and brand names of airlines and airport operators belong to their respective owners. Open datasets and map contributions retain their own licences, acknowledgments and attribution conditions. See our information standards page for additional details.

9. Service availability and liability

We work to maintain useful and accessible information but cannot warrant error-free, continuous or uninterrupted availability. To the extent allowed by applicable law, we exclude implied warranties and are not responsible for decisions based on unverified or outdated information. Nothing in these terms excludes statutory consumer rights or liabilities that cannot lawfully be excluded.

10. Updates and contact

We may amend the website or these terms as we improve the service or respond to legal changes. Revised terms apply from their stated effective date. Questions about the service can be sent through our contact page.